Return
Is it possible to return my order? Yes, this is possible.

If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

1. The order still contains all the appropriate parts, components and the packaging has arrived exactly as the product.
2. normal handling of the product is evident, breakage due to careless handling is excluded.

3. products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. the product has been found to be defective immediately upon receipt.
5. We are entitled to charge the customer for shipping costs.
6. A return will be processed within 7 working days of receipt of the product and if the conditions are met, the return will be officially acknowledged within this period.

*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

How can I return my order?
If your order meets the above conditions, you will need to do the following to initiate the returns process.
-Send an email to: info@uniphant.co
-Make sure the email contains the following:

• Order number
• Reason for the return request
• Clear photo photos of the product
• First name + last name of the customer address

After you contact us about returning an item, we'll get in touch with you and provide the correct return address. Don't send the item back to the original sender. Wait for us to give you the proper address. Please note that you, as the customer, are responsible for covering the costs of shipping the product back to us.

You have the right to cancel your order if you meet these conditions:

1. You are an individual person (not a company).
2. You made this purchase primarily for personal use, not for business or professional reasons.

A. CANCELLATION CONDITIONS

Right of cancellation
The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier has received or accepted the last goods.

As we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible until upon receipt of the goods.

To cancel your order, you need to clearly notify Uniphant of your decision. You can do this by sending us an email or using another form of clear communication. The cancellation process is only complete once we have received the returned items. The buyer is responsible for covering the expenses associated with sending back the items.

Record for shipments in transit

As our goods are shipped from multiple warehouse locations across the world, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can inform us in advance about your cancellation.

In order to guarantee you the fastest possible return, we ask you to send us a shipping confirmation.

Consequences of withdrawal
If you withdraw from this order, we must refund all payments we have received from you, with the exception of delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this order and receipt of the goods. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.